Galleon is operated by Galleon Entertainment Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the framework within which everything we do sits — from how we process your deposits to how we respond when something goes wrong. We launched in 2026 with a straightforward aim: to run an online casino that is honest about how it works and reliable when it matters.

We are accountable to the Anjouan Gaming Authority, which sets the standards we are required to meet and has the authority to investigate complaints and take action against us if we fall short. That accountability is not a formality. It shapes how we write our terms, how we handle disputes, and how we train the people who manage your account. If you ever feel we have not met our obligations, you have the right to escalate a complaint through that regulatory body.

How we handle player funds

Your money and our operational funds are kept separate. When you make a deposit, those funds are held in a dedicated player account and are not used to cover our running costs or any other business purpose. This separation means that your balance remains yours regardless of what is happening on our side of the operation. Withdrawals are processed within zero to twenty-four hours, and the minimum withdrawal amount is £20 — the same threshold as the minimum deposit. We think that consistency matters, and we have tried to build our payment processes around it rather than around what is convenient for us.

Safer gambling is part of how the platform is built

We do not treat safer gambling as a separate department or a box to tick. The tools that let you set deposit limits, take a cooling-off period, or close your account are built into the platform itself and are accessible at any point. We take the position that gambling should be something you choose to do within limits you control, and our job is to make those controls easy to find and straightforward to use. If you contact us because you are concerned about your play, we will not try to talk you out of using those tools.

The site is built for adults in the United Kingdom who want a clear, functional online casino. We have tried to get the basics right: terms that say what they mean, payment routes that work, and a support team that responds to real questions rather than deflecting them. We accept deposits and withdrawals via a range of methods including VISA, Mastercard, Skrill, NETELLER, Bank Transfer, and several cryptocurrencies including Bitcoin and Ethereum, so you are not limited to a single route.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, a bonus that has not applied correctly — we expect ourselves to investigate it properly and communicate clearly about what we find. We do not consider a complaint closed until the player does. That is the standard we hold ourselves to, and it is the one you should hold us to as well.